RETURNS & EXCHANGES

 

TOFE is dedicated to creating exclusive, high-quality statement pieces while prioritising sustainability. As all our clothing is handcrafted in-house and made to order, we do not hold any inventory, helping to eliminate deadstock and minimise waste.

 

If the Fit Isn't Right:

We understand that not every item will fit perfectly for everyone, and we are happy to accept returns or exchanges within 7 days of receipt. To initiate a return or exchange, please contact our team via email at customerservice@tofecol.com for instructions. There is no need to place a new order; all approved returns will be issued as store credit, excluding shipping costs, customs duties, charges, and taxes.

Conditions for Returns/Exchanges:

  • Items must be returned in their original condition and packaging, with all tags attached.
  • The hygiene and security ribbon must remain intact.
  • Items must be unworn, free of odours, and without damage, alterations, stains, or marks.
  • Items from final sales, sample sales, or outlet items are not eligible.


We reserve the right to reject returns that do not meet these conditions. In such cases, the item will be returned to the address provided in the order confirmation email. Only one exchange is allowed per order, and items purchased using store credit from a previous return are not eligible for return.

Please request authorisation via email at customerservice@tofecol.com within 7 days of receiving your order before sending any items back. Unapproved returns will be refused and returned to the sender.

All orders undergo a thorough three-stage quality check before dispatch. If your order arrives in a condition different from how it was sent, please contact us promptly with images of the issue.

If your original item is not in stock, we will issue store credit for future purchases.

Please follow the care instructions on the label to ensure the longevity of your item, as we do not offer warranties.

 

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REFUNDS

Please be aware that we do not offer refunds for purchases. Instead, we provide store credit or exchanges upon receiving the return. Orders made using store credit from a previous return are not eligible for return. The store credit amount excludes all shipping costs, including customs duties, charges, and taxes. Store credit notes will be sent to the email provided during the order placement and are valid for one year from the return receipt. They cannot be combined with promotional offers.

To be eligible for a full refund, please ensure your order is cancelled prior to dispatch. Once the order has been delivered, our exchange policy will apply.

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RETURN SHIPPING

The responsibility for arranging returns rests with the customer.

Please ensure you obtain proof of postage and use insured and tracked delivery options to guarantee the item is returned to us safely. We recommend using services such as Royal Mail Tracked 24/48, DHL, DPD, UPS, or FedEx.

To confirm successful delivery to our studio, please retain the return tracking number for reference. TOFE is not liable for items that are not successfully delivered back to the studio.

Please note that TOFE cannot be held responsible for delays caused by customs clearance during the return process, as this is beyond our control. Import duties and taxes are the customer’s responsibility. If customs regulations are not followed, resulting in the return of the parcel, TOFE cannot be held accountable for the failed return.

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If you believe an item you've purchased from us is faulty or incorrect, contact us at customerservice@tofecol.com with images of the fault.