SHIPPING

Please refer to product descriptions for specific details, as items may vary. As we transition to manufacturing, some pieces are available for immediate dispatch, while others are crafted in-house and may require additional processing time. Those orders are typically processed within 4 to 10 business days (excluding weekends and holidays) before shipment, depending on stock availability or pre-order status. To avoid delays, kindly review the product details carefully before placing your order.

TOFECOL reserves the right to adjust production dates, with proper notification to customers.

Please note that orders containing multiple items will be shipped together once all items are ready for fulfilment. To avoid potential delays, we recommend placing separate orders for individual items.

Once an order has been shipped and is in transit, the order can no longer be cancelled.

During high-demand periods, such as new product launches and sales, dispatch may take up to an additional 10 business days. Rest assured, we are working diligently to process and ship your order as quickly as possible.

If you require expedited processing within 1 to 2 business days, please contact us via email at customerservice@tofecol.com. We will assess the feasibility of offering this service for the specific product. Please note that a £30 fee applies for this service, which allows us to prioritise your order in our processing queue.

International orders are shipped via DHL, with delivery times varying by destination. While we strive to minimise duties on our products, international buyers are responsible for any additional duties incurred. Please note that shipping costs are non-refundable.

When placing an international order, ensure your address is complete and accurate, including your phone number, as DHL may need to contact you regarding delivery issues. If the recipient refuses delivery, the package will be returned to us, and DHL’s return fee must be covered by the customer. If we do not receive a response from the customer, the package will be deemed abandoned by DHL, and the order will not be eligible for a refund.

* TOFE provides tracking details for every order shipped, and customers are expected to use the tracking information to ensure successful delivery. Additional shipping fees may apply after the second failed delivery attempt.

* Please also note that DHL uses GPS tracking with their drivers to help prevent lost packages or misdeliveries.

Please be aware that TOFE is not responsible for any delays caused by customs clearance, as this is outside of our control. Orders do not include potential customs duties or taxes, which may be applied upon arrival in your country.

Customers are responsible for any import duties or taxes. Should your parcel be returned due to failure to comply with customs requirements, you will be liable for any additional charges related to the return and re-delivery.

To avoid unexpected fees, we recommend checking with your local customs office or visiting their website for information on any duties or taxes before placing your order.

Please note, we are based in London, UK. We are always happy to arrange collections or assist you as best we can where possible. If you require express delivery, we can arrange this for you if you are happy to cover the express shipping costs, either internationally or within the UK. We are also happy to organise courier deliveries within London.